Accessibility statement for stivestowncouncil-cornwall.gov.uk
Using this website
This website is run by St Ives Town Council
We aim to make our website as accessible and easy for people to use as possible.
For example, we hope you can:
- change colours, contrast levels and fonts
- zoom in without the text spilling off the screen
- listen to most of the website using a screen reader (including the most recent versions of Chrome, NVDA, JAWS, and VoiceOver)
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- Find most of the website text easy to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible?
We know we can do better:
some parts of this website are not fully accessible:
- older PDF, Word, Excel and PowerPoint documents may not be fully accessible to screen reader software
- Our document archive browser uses Javascript and can be difficult to navigate using just a keyboard and screen reader software – you can use the archive search function instead to find what you are looking for
- some of our online forms can be harder to navigate using just a keyboard and screen reader software – you can contact us using the details on the Contact Us page to ask for alternative formats
What to do if you can’t access parts of this website
If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille – please contact our enquiries@stives-tc.gov.uk
We will consider your request and aim to reply within 20 working days.
Reporting accessibility problems with this website
We’re always looking to improve. If you do find any problems or think we’re not meeting the requirements of the accessibility regulations, please contact the website team enquiries@stives-tc.gov.uk
How accessible is this website?
- the content will reflow into a single column when you change the size of the browser window
- you cannot directly modify the line height or spacing of text
- older PDF documents are not fully accessible to screen reader software
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- You can’t magnify the map on our ‘Contact Us’ page, however, it does link directly to Google maps which is fully accessible.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email enquiries@stives-tc.gov.uk
- call 01736 797840
We’ll consider your request and get back to you in 20 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our office (The Guildhall, St Ives) does not have audio induction loops.
Technical information about this website’s accessibility
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to
- accessibility problems throughout the site
- However, we will be making changes as we find problems
- Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing and explaining our services. For example, some of the reports are supplied to us as PDF’s and we add them to our archive without any additional work.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We have also installed an accessibility reader which will allow you to tailor the website display to your specific needs.
Preparation of this accessibility statement
This statement was prepared on 25 October 2023. And is subject to change at any time.
