Job Vacancy: Support Services Manager

St Ives Town Council

Job Vacancy: Support Services Manager

Closing Date for applications: 5.00pm on Tuesday 27 November 2018

37 hours per week, £25,463 to £28,221 per year

About the role and about us

Be at the heart of our community.

St Ives Town Council wants to appoint a Support Services Manager to oversee a range of important services in the town.

Accountable to the Town Clerk and based in the Guildhall in the centre of the town, you will manage a small team whose job is to make sure that the council works well. This includes overseeing the town’s civic ceremonies and council meetings, making sure that the council is listening to local people, making best use of the council’s buildings and arranging training for staff.

The post’s responsibilities are an exciting mix of celebrating the past and improving the council’s services now and in the future. So, the postholder will have responsibilities that range from making sure that the council’s role in ancient ceremonies such as St Ives Feast Day is carried out diligently and respectfully, to leading the marketing and maximising the use made of the library, concert hall and Island Centre.

This is a busy and important job. If you want to have responsibility for making things work smoothly, and the skills to release the potential in our staff and our properties, this job is for you. The person we are looking for is

  • a good leader of people
  • a confident manager and commissioner of services
  • comfortable working within a budget and council rules to deliver and commission quality services
  • literate and numerate, and able to analyse data
  • a good negotiator, who is able to create and sustain relationships
  • able to see the big picture and is attentive to important details
  • a problem-solver who thinks and acts quickly
  • able to make processes and resources work to achieve results
  • a really good communicator
  • able to juggle priorities, meet deadlines, and performs well under pressure.

Please take a look at the job description, person specification and application form listed below:
Application Form
Job Description
Person Spec

St Ives Town Council is responsible for a range of services across St Ives, Carbis Bay, Lelant and Halsetown. It owns four public buildings from which it derives an income which the council hopes to increase. The council is keen to widen its remit and responsibilities and to work collaboratively with businesses and community groups to improve the lives of local residents and visitors to the area. You can find out more about the town council by clicking here.

About you

While it is helpful to have previously worked in a town council, we don’t consider that essential. We’re much more interested in finding the right person with the right qualities.

However, we do need you to be computer literate and to have A-levels or an equivalent qualification. We also need you to have had previous experience of managing people and services, and to work under your own initiative.

For an informal discussion about the Support Services Manager post, please contact Louise Dowe, Town Clerk, on 01736 797840 or email

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.St Ives Town Council is committed to safeguarding and is an equal opportunities employer.