The Town Council aims to ensure that residents, local businesses and visitors are satisfied with the services it delivers. If you do want to discuss a local issue or any aspects of service delivery, you can contact us in the following ways:
- By email at enquiries@stives-tc.gov.uk
- Through our website contact form
- Through our social media channels Facebook and Instagram
- By phone 01736 979840
- In person or by post at St Ives Guildhall, Street an Pol, St Ives Cornwall TR26 2DS
Before contacting the Council, please check that your concern or issue relates to a Town Council service. In many cases, front line services are the responsibility of Cornwall Council. Cornwall Council has a report something option https://www.cornwall.gov.uk/report-something/ on their website where you can report may issues quickly. The Town Council’s phone system can also connect you directly to their switchboard.
| Cornwall Council | St Ives Town Council |
| Council tax & benefits | Allotments |
| Planning and Development | Weddings and blessings |
| Housing and Homelessness | Town library and Cornerstone building |
| Rubbish, recycling and waste | Visitor information service and shop |
| Transport, Parking and Streets | The Guildhall concerthall |
| Adult health and social care | Public conveniences |
| Environmental protection | The Island Community Centre |
| Children, Schools and families | The Sloop carpark |
| Business, Trading and Licences | Public Gardens (Trewyn, Chy and Gweal and Memorial Gardens), planters and summer flowers |
| Leisure centres and culture and creative economy | Parks and Play parks (Palemon Best, skate park and Richmond gardens) |
| Countryside service, rights of way and beaches | Open spaces (The Island, Man’s Head and the Malakoff |
| Economic development | Market House and retail units |
| Trading standards | Community grants funding |
| Fire and rescue service | Heritage buildings (the chapels, Huer’s Hut etc) |
| Museums and archives | Public and memorial benches |
| Town Centre CCTV and street marshals | |
| Youth team and projects | |
| Barnoon cemetery | |
| Footpath cutting and street weeding |
Making a Complaint
Please contact us to discuss an issue, before making a complaint, as we aim to resolve most matters through dialogue. If you do want to make a complaint, and you are certain it relates to a Town Council service, you can download a copy of our complaints policy and the form below. Please note, we can only consider a complaint submitted on the correct form, included in the policy pack and at the following link.
Complaints Policy and Procedure
Not all complaints can be dealt with under the Council complaints policy. There are important exceptions in law:
Councillors Code of Conduct
Complaints about the conduct or behaviour of an individual councillor, are dealt with under the councillors’ code of conduct. There is a single Code of Conduct which sets out the standards of behaviour expected of all councillors in Cornwall, whether Cornwall, Town or Parish Councillors and has been adopted by the Town Council. Complaints are managed by a Cornwall Council legal officer, called the monitoring officer. You can view the Council’s adopted code at the link above, and should you wish to, make a complaint directly to the Cornwall Council monitoring officer.
St Ives Town Council adopted Code of Conduct
Please note: Complaints made under the Code of Conduct are to relate to the actions of an individual Councillor only, and not a Council service.
Before you make a code of conduct complaint, it is important to read the guidance included with both versions of the form. It will help you see what kind of information you need to give to make sure that your complaint is properly considered.
You must make a code of conduct complaint in writing and the conduct you are complaining about cannot have occurred more than 3 months ago. Please ensure to include your email address.
Alternatively, you can download and complete a code of conduct complaints form.
Return your completed form to Cornwall Council by:
- email to: councillorcomplaints@cornwall.gov.uk
- post to: The Monitoring Officer, Floor 4 North Wing New County Hall Treyew Road Truro TR1 3AY
Recent decision notices of all complaints reported to or considered by the Standards Committee about St Ives Town Councillors are included below in date order.
CCN082/25/26 Councillor J Fuller
Other Exceptions to the Complaints Process
Officers and staff of the Council implement the Council’s decisions. The complaints policy, therefore deals with Council policy and decision making. A complaint against an officer’s individual conduct must be made to the Council and be considered under the Council’s adopted disciplinary policy.
The Local Government & Social Care Ombudsman (LGO) is responsible for handling complaints against principal councils and some other public sector organisations. But it does not have any jurisdiction in respect of a local council, such as St Ives Town Council, except in some limited circumstances.
Alleged Financial Irregularity
Local electors have a statutory right to object to a Council’s audit of accounts (s27.(1) of the Local Audit and Accountability Act 2014).
Alleged Criminal Activity
This should be reported direct to the police.
