We are looking for a positive and motivated individual to join the us to deliver
excellent customer experiences. We are energising our cultural offering and the
services we provide both for residents and visitors to make a meaningful
contribution to our vibrant town.
Closing date for applications is 9am Monday 30th January 2023. Email applications to firstname.lastname@example.org (please note only application forms will be considered).
|Job Title:||Culture & Visitor Information Services Assistant|
|Accountable To:||Cultural Services Manager|
|Base:||St Ives Library (LIS)|
|Working hours:||22 hrs|
|Salary:||SCP 5-6 £21,575 to £21,968 Pro Rata|
The post holder will be one of a small team of frontline staff welcoming, assisting and advising visitors in the building. S/he will be proactive in helping people to find the information they need or to purchase products, tickets and services. S/he will be a first point of contact for people making enquiries about the town, town council and Cornwall Council services.
The Town Council wants to achieve high satisfaction among people who use the building and its services, which will be reflected healthy number of library users, in a high footfall, high numbers of return visitors and a healthy financial turnover. The Assistant will contribute to this by actively engaging with service users and doing all they can to make their visits successful and enjoyable.
The role entails working outside normal office hours, including weekends and potentially some evenings. It also involves handling payment transactions for council services, including assisting service users to use electronic and kiosk payment methods.