Policies & Strategies

Customer Policies

Complaints Procedure 2024 The complaints procedure sets out how to make a complaint against the council.
Councillors Code of Conduct – St Ives Town Council
All Councillors, when first elected, make a declaration to follow the Councillors Code of Conduct when they take up their office as Town Councillor.
How to make a Code of Conduct complaint
Clicking on the link above will bring you to the Cornwall Council website with information about how to make a Code of Conduct complaint about a Town Councillor.  Code of Conduct complaints are dealt with by the Monitoring Officer at Cornwall Council in the first instance.

Communications
Community Engagement Strategy and Action Plan
Data Protection Policy
Guidelines for broadcasting or using social media at Council Meetings
Model Publication Scheme
Information Available under the Publication Scheme
Vexatious and abusive complainants

St Ives Town Council